Thu . 19 Jun 2019

Uganda Telecom

uganda telecom, uganda telecom customer care
Uganda Telecom, whose full legal name is Uganda Telecom Limited UTL, is an information and communication technology network company in Uganda


  • 1 History
  • 2 Scope of service
  • 3 Seizure and release of assets
  • 4 Ownership
  • 5 Leadership structure
  • 6 Parliamentary investigation
  • 7 See also
  • 8 References
  • 9 External links


Following the Ugandan Parliament's passage of the Communications Act in 1997, the Ugandan parastatal Uganda Posts and Telecommunications Company Limited UPTCL was divided into four entities:

  • Uganda Communications Commission - the communications industry regulator
  • Uganda Post Limited - also known as Posta Uganda
  • PostBank Uganda - a government-owned financial institution
  • Uganda Telecom - an information technology and communication network company

In June 2000, UTL was privatized when the government divested 51 percent of its shares to Ucom, a consortium formed by Detecon of Germany, Telecel International of Switzerland, and Orascom Telecom Holding of Egypt The Ugandan government retained 49 percent ownership in UTL

Scope of service

UTL is a leading total communications provider with a broad range of services in Uganda, including:

  • Fixed voice copper, CDMA, fixed GSM
  • Mobile voice and data
  • Dedicated circuits for data and internet xDSL, FTTx, leased lines
  • Broadband services 3G, WiMAX, xDSL, FTTx, CDMA, Wi-Fi
  • Data centre services hosting/housing/backup/failover

In February 2009, UTL launched a unstructured supplementary service data-based mobile wallet service called "M-SENTE", using software purchased from Redknee Solutions Inc, a Canadian information technology company In September 2009, UTL became the first Ugandan provider to introduce the solar powered hand-held mobile phone, locally called "Kasana" In July 2011, UTL estimated their own market share of the Ugandan telecommunication industry at about 10 percent

Seizure and release of assets

In March 2011, the Ugandan government seized Lap Green's 69 percent shareholding in UTL as part of sanctions against the regime of Muammar Gaddafi After the end of the Libyan civil war in May 2012, the shareholding was returned to Lap Green, ending a period of considerable uncertainty for the carrier Since then, UTL has undergone a major restructuring to revive its fortunes


As of July 2011, UTL was a joint venture between LAP Green of Libya, which owned 69 percent of the company, and the Ugandan government, which owned the remaining 31 percent

Leadership structure

Stephen Kaboyo has been the chairman of the board of directors since early 2014 The managing director is Mark Shoebridge, who was appointed temporarily on 21 May 2015 as he was leaving the company from his role as chief fixed services officer to lead operations in Vodacom Nigeria He was re-appointed effective 8 February 2016 upon his return to Uganda to drive the turnaround of the struggling operator The chief finance officer is James Wilde, replacing John Sendikaddiwa who resigned suddenly in October 2016 The chief legal counsel is David Nambale The acting chief commercial officer is Ameer Kamal Arif The chief human resources & administration officer is Emmanuel Jones Kasule, who also joined the team in 2016

Parliamentary investigation

In November 2016, the parliament of Uganda set up a select committee to investigate alleged mismanagement at Uganda Telecom, including the allegation that UGX:15 billion is missing from petty cash through theft from long term staff in the finance department over a period of many years Many of the finance department staff involved have been dismissed, been terminated, or have resigned since this fraud was uncovered in 2016 through audits conducted by the new management The committee's report is due within two months

See also

  • MTN Group
  • Bharti Airtel
  • List of mobile network operators in Uganda


  1. ^ Alfred Wasike, and Emmy Olaki 21 June 2006 "Mpore Quits UTL" New Vision Retrieved 30 June 2014 
  2. ^ Muhumuza, Mark Keith 25 May 2015 "UTL Appoints New Managing Director" Daily Monitor Kampala Retrieved 25 May 2015 
  3. ^ Adengo, Jonathan 13 October 2017 "UTL inks deal with firm in bid to provide faster internet" Daily Monitor Kampala Retrieved 13 October 2017 
  4. ^ Odeu, Steven 20 August 2001 "Uganda: UTL Clarifies Orascom Telecom Sale Of 80% Stake" New Vision via AllAfricacom Retrieved 30 June 2014 
  5. ^ Mugabe, David 7 September 2009 "UTL Launches Solar-Powered Phone" New Vision Retrieved 30 June 2014 
  6. ^ Mugabe, David 18 July 2011 "UTL Projects 30% Growth, Here To Stay" New Vision Retrieved 30 June 2014 
  7. ^ Mugabe, David 29 March 2011 "Uganda Seizes Libya Shares In UTL" New Vision Retrieved 30 June 2014 
  8. ^ IHS 25 May 2012 "Ugandan Government Reinstates LAP Green Networks' Stake In UTL" IHScom Retrieved 30 June 2014 
  9. ^ Angumya, Edgar 14 May 2013 "UTL In Turnaround Restructuring" 
  10. ^ Mwesigwa, Alon 25 June 2014 "UTL Out To Boost Subscriber Numbers" Retrieved 30 June 2014 
  11. ^ Reuters 24 May 2012 "Ugandan Government Returns Telecom Stake To Libyan Firm" © Thomson Reuters Retrieved 30 June 2014 
  12. ^ Semakula, Othman 29 January 2016 "UTL gets a new MD" Daily Monitor Kampala Retrieved 29 January 2016 
  13. ^ Ssali, Godfrey 18 November 2016 "Uganda: Parliament Says Uganda Telecom 'Sinking', Orders Probe" AllAfricacom The Independent Uganda Retrieved 22 November 2016 

External links

  • Company Homepage
  • UTL's Innovative Edge
  • Study of the Acquisition of UTL by LAP Greencom
  • LAP Greencom's African Telecommunication Network
  • UTL gets new MD

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