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Jet Airways

jet airways, online booking
Jet Airways is an Indian airline based in Mumbai In July 2017, it was the second largest airline in India after IndiGo with an 182% passenger market share9 It operates over 300 flights daily to 68 destinations worldwide from its main hub at Chhatrapati Shivaji International Airport and secondary hubs at Amsterdam Airport Schiphol, Chennai International Airport, Indira Gandhi International Airport, Kempegowda International Airport and Netaji Subhas Chandra Bose International Airport

Incorporated in April 1992 as a limited liability company, the airline began operations as an air taxi operator in 1993 It began full-fledged operations in 1995 with international flights added in 2004 The airline went public in 2005 and in 2007, it acquired Air Sahara It became the largest carrier in the country by 2010 before being eclipsed by IndiGo in 2012


  • 1 History
    • 11 1992–2005: Inception
    • 12 2006–2009: Growth and expansion
    • 13 2010–present: Consolidation
  • 2 Corporate affairs and identity
    • 21 Headquarters
    • 22 Financials
    • 23 Livery
  • 3 Destinations
    • 31 Codeshare agreements
  • 4 Fleet
    • 41 Current
    • 42 Fleet development
  • 5 Services
    • 51 Cabin
    • 52 In-flight entertainment
    • 53 Frequent flyer programme
    • 54 Airport lounges
  • 6 Awards and recognition
  • 7 Accidents and incidents
  • 8 Controversies
  • 9 See also
  • 10 References
  • 11 External links


1992–2005: Inceptionedit

Jet Airways was incorporated as a limited liability company on 1 April 19925 It started operations as an air taxi operator on 5 May 1993 with a fleet of four leased Boeing 737-300 aircraft5 The airline was granted a scheduled airline status on 14 January 19955 On 12 May 1994, all the shares were transferred to Tailwinds International, whose equity capital was held by Naresh Goyal 60%, Gulf Air 20% and Kuwait Airways 20% In October 1997, as per the directive of Ministry of Civil Aviation forbidding foreign investment in passenger airlines, Goyal took control of the entire company5 The airline launched its first international flight in March 2004 from Chennai and Colombo10 The company was listed on the Bombay Stock Exchange and became public on 28 December 2004, with Goyal retaining 51% ownership of the stock511

A Boeing 777 of Jet Airways at Newark Liberty International Airport

2006–2009: Growth and expansionedit

In January 2006, Jet Airways announced its intention to acquire Air Sahara for US$500 million in an all-cash deal; however, the deal fell through in June 200612 On 12 April 2007, the deal was back on track with Jet Airways agreeing to pay ₹145 billion US$230 million13 On 16 April 2007, Air Sahara was renamed as JetLite and was marketed between a low-cost carrier and a full service airline14 JetLite became a wholly owned subsidiary of Jet Airways15 In August 2008, Jet Airways announced its plans to integrate JetLite into Jet Airways16 In October 2008, Jet Airways laid off 1,900 of its employees, who were later re-instated due to intervention from the Ministry of Civil Aviation1718 In October 2008, Jet Airways entered into an alliance with rival Kingfisher Airlines for code-sharing on domestic and international flights, collaboration on frequent-flyer program and sharing crew and ground handling equipment19 On 8 May 2009, Jet Airways launched another low-cost brand, Jet Konnect1420 It operated a fleet of Boeing 737 Next Generation and ATR 72 aircraft and operated on profitable short-haul routes with higher passenger load factors2122

2010–present: Consolidationedit

In the third quarter of 2010, Jet Airways became the largest airline in India with a passenger market share of 226%23 In July 2012, the airline officially sought government approval to join Star Alliance24 In June 2011, it became the first domestic airline in India to ban meat products and liquids in check-in baggage25 Jet Airways merged the JetLite brand into Jet Konnect on 25 March 2012 and started offering business class seats after the shut down of Kingfisher Airlines262728 In 2013, Etihad Airways planned to buy a stake in the airline following the government's announcement in September 2012 that foreign airlines could take a stake of up to 49% in Indian carriers On 24 April 2013, Jet announced that it was ready to sell a 24% stake in the airline to Etihad for US$379 million2930 The deal which was expected to be signed in January 2013 was postponed and was completed on 12 November 201331323334

In 2013, the airline lowered prices and entered into fare war with low-cost carriers IndiGo and SpiceJet due to fall in passenger demand35363738 In February 2013, the airline's market value dropped by ₹484 crore US$75 million owing to falling share prices3940 Jet Airways made profits in the third quarter of the financial year 2013-14, after posting losses over the previous year4142 Jet Airways announced on 11 August 2014 that it would phase out Jet Konnect by the end of the year as part of plans to re-position itself as a uniform full-service operator43 On 1 December 2014, Jet Konnect was fully merged with Jet Airways, making it the third full service airline in India besides Air India and Vistara4445 In December 2015, Jet Airways announced the closure of its European scissors at Brussels Airport by March 2016 and opening of new hub at Amsterdam Schiphol Airport effective 27 March 20164647 As of February 2016, it is the second largest airline in India after IndiGo with a 212% passenger market share48

Corporate affairs and identityedit

Jet Airways Boeing 737-800 wearing the 1993-2007 livery Jet Airways Boeing 737-800 wearing the current livery


The airline's head office is located at Siroya Center in Andheri, Mumbai49 The head office was previously located at S M Center, a rented six-storey building in Andheri and was moved following criticism regarding the working conditions5051


The company is listed in the Bombay Stock Exchange 51% of the stock is owned by Naresh Goyal through his company Tailwinds International and the remaining 49% by other investors11 The following table presents the key trends for Jet Airways and its subsidiaries as of 31 March 2015:

2010 2011 2012 2013 2014 2015
Revenue ₹: INR bn 1223 1472 1706 1740 1771 2166
Profit ₹: INR bn −164 −173 −142 −48 −367 −210
Departures 131,108 146,876 175,646 169,254 173,723 176,406
Number of passengers mn 120 146 173 168 172 194
Load Factor % 774 786 793 788 782 824
Number of aircraft at year end 86 97 102 95 101 107
Source 52 53 54 55 56 57


Jet Airways' original livery was navy blue with light grey and chrome yellow58 The top and bottom of the aircraft were painted in light grey with the flying sun logo in the navy blue background In 2007, a new livery was created by Landor Associates which added yellow and gold ribbons; the design retained the dark blue and gold-accented colour scheme along with the airline's "flying sun" logo58 A new yellow uniform was simultaneously introduced, created by Italian designer Roberto Capucci58 Jet Airways introduced its new identity in conjunction with a global brand re-launch which included new aircraft and seating58


Main article: Jet Airways destinations

Jet Airways serves 65 destinations including 45 domestic and 20 international destinations in 15 countries across Asia, Europe and North America3 The airline has its primary hub at Mumbai and secondary bases at Bangalore, Chennai, Delhi, Kolkata and Pune8 In March 2004, the airline introduced its first international destination Colombo with flights connecting to Chennai10 London was the airline's first long-haul destination and was launched in 200559 Since 2007, Jet Airways has had a scissors hub at Brussels Airport for onward transatlantic connections to Canada, which was replaced by Amsterdam Schiphol Airport from 27 March 201646

In 2008, the airline was forced to discontinue international routes because these attracted losses due to global economic downturn; it terminated services to San Francisco and Shanghai60 The airline planned to restore the Mumbai–Shanghai route by the end of 2011 but never did so61 In 2012, the airline withdrew flights to New York and closed the Delhi–Milan route in 20136263 On 1 March 2016, the airline announced the integration of domestic and international operations in Mumbai airport and moved its entire operations to the newly constructed Terminal 264

Codeshare agreementsedit

Jet Airways codeshares with the following airlines:65

  • Aeromexico66
  • Air Berlin
  • Air Canada
  • Air France
  • Air Seychelles
  • Alitalia
  • All Nippon Airways
  • Bangkok Airways
  • China Eastern Airlines
  • Delta Air Lines
  • Emirates
  • Etihad Airways
  • Fiji Airways67
  • Garuda Indonesia
  • Hong Kong Airlines68
  • JetStar Asia69
  • Kenya Airways
  • KLM
  • Korean Air
  • Malaysia Airlines
  • Qantas
  • South African Airways
  • United Airlines
  • Vietnam Airlines
  • Virgin Atlantic

According to Business Traveller, SkyTeam CEO Perry Cantarucci admits that Jet Airways 'is the next target' to join SkyTeam, although currently Skyteam 'is not out recruiting' new members Perry added that "We would love to talk to Jet about becoming a Skyteam member And they know it"70


A Jet Airways Boeing 777-300ER landing at London's Heathrow Airport A Boeing 737 of Jetlite A Jet Konnect Boeing 737 Jet Airways ATR


As of February 2017, the Jet Airways fleet consists of the following aircraft:717273

Jet Airways Fleet
Aircraft In Service Orders Passengers Notes
F J Y Total
Airbus A330-200 5
18 236 254 3 sold to Turkish Airlines 74
1 leased to Air Serbia
Airbus A330-300 4 34 259 293
ATR 72-500 15 66 66
ATR 72-600 3 72 72
Boeing 737-700 5 8 126 134
Boeing 737-800 64 3 75 12 156 168 To be leased from SMBC76
Boeing 737-900 2 28 138 166
Boeing 737-900ER 4 12 172 184
Boeing 737 MAX 8 79 TBA Deliveries from June 201877
4 to be leased
Boeing 777-300ER 10 8 30 308 346
Boeing 787-9 10 TBA Deliveries starting Q4 201778
Total 112 91

Fleet developmentedit

Jet Airways placed its first order for four Boeing 737-400 and 30 Boeing 737-800 aircraft on 11 December 1996; and the first aircraft was delivered on 12 November 199772 It placed its second order for six Boeing 737-700 and two Boeing 737-900 aircraft on 14 June 1999 with deliveries starting in May 200172 On 5 January 2012, it inducted five ATR 72-600 series aircraft to operate on domestic regional routes21 Long-haul routes are served using its fleet of Airbus A330-200, Airbus A330-300 and Boeing 777-300ER aircraft The airline placed an order for 10 Boeing 777-300ER aircraft on 29 September 2005 which was delivered in 200772 Jet Airways ordered 10 Boeing 787 Dreamliner aircraft on 29 December 2006 to operate on long-haul routes7278 It placed a further order for 75 Boeing 737 MAX aircraft on 23 April 2013 as part of modernisation of its fleet of 737s7277



Première Class on board the Boeing 777-300ER Jet airways economy class dinner

Jet Airways has three classes of service: First, Première Business and Economy71

  • First class is available only in Boeing 777-300ER aircraft71 The first class offers private suites; it features seats convertible to a fully flat bed, personal LCD TVs and in-seat power supply79
  • Première class available on long-haul international flights operated by Airbus A330-200 and Boeing 777-300ER aircraft features recliner seats, fully flat beds with personal LCD TVs and in-seat power80 Première class in domestic flights offers recliner seats with larger leg room in 2-2 configuration80
  • Economy class on long-haul aircraft has a 32 inches 810 mm seat pitch with a footrest and the cabin is configured in 2-4-2 on the Airbus A330-200 and 3-4-3 on the Boeing 777-300ER Economy seats on the Airbus A330 and Boeing 777 have a personal 106 inches 270 mm touchscreen LCD TV81 Domestic flights operated by Boeing 737 aircraft have Première and Economy classes and the ATR 72-500 have an all-economy class configuration71 Economy class on Boeing 737 have a 30 inches 760 mm seat pitch with personal LCD behind each seat81 Being a Full Service Airline, meals are served on all classes of travel798081

In-flight entertainmentedit

Jet Airways Interior

Jet Airways has a Panasonic eFX flight entertainment system on board the Boeing 737 aircraft and Panasonic eX2 entertainment system on board the Airbus A330 and Boeing 777 aircraft The system, known as JetScreen, offers on-demand programming and operates via an individual touchscreen monitor on each seat82 In 2012, the airline introduced a feature called eXport on their Airbus A330s, which allows passengers to plug-in their personal Apple devices83 In February 2016, Jet Airways announced the introduction of an in-flight entertainment service for streaming of entertainment content directly to Wi-Fi enabled personal devices of the passengers84

Frequent flyer programmeedit

JetPrivilege is the airline's frequent-flyer programme A member can earn JPMiles during travel which can be redeemed during future bookings85 JetPrivilege offers five classes namely: Blue, Blue plus, Silver, Gold and Platinum Gold and Platinum members get access to Jet Airways' lounges and can avail additional benefits such as priority check-in, extra baggage allowance and priority baggage handling86

Airport loungesedit

Jet Airways offers lounge service to First and Première class passengers, along with JetPrivilege Platinum and Gold members87 Premier lounges are available at Bangalore, Chennai, Delhi, Hyderabad, Kochi, Kolkata and Mumbai in India and all international destinations8

Awards and recognitionedit

  • Best Cargo Airline 2016, Air Cargo awards88
  • Program of the Year 2008, Freddie Award88
  • Best Domestic Full Service Airline 2008, Galileo Express TravelWorld Award88
  • Best Airline Award 2007, Genius of the Web Award88
  • Best Overall In-flight Entertainment 2007, AVION World Airline Entertainment Award88
  • Best Domestic Airline 2005, TTG Travel Asia Award88
  • Most Respected Company 2004, Business World Award88
  • World Market Development Award 2001, Air Transport World Market Development Award88
  • 2nd Largest Indian Airline

Accidents and incidentsedit

  • 1 July 2007: Jet Airways Flight 3307, an ATR 72-212A registered VT-JCE, flying on the Bhopal-Indore route was involved in an accident caused by bad weather There were no fatalities amongst the 45 passengers and four crew but the aircraft was damaged beyond repair and written off89
  • 3 March 2016: Jet Airways Flight 354, a Boeing 737-900 registered VT- JGD flying on the New Delhi-Mumbai route, had a main landing gear collapse while landing at Mumbai, leading to a shut down of the main runway and traffic being shifted to secondary runway Out of 127 passengers, no injuries were reported9091
  • 27 December 2016: Jet Airways flight 2374, a Boeing 737-85R registered VT-JBG on route to Mumbai from Goa skidded off the runway while preparing for takeoff 15 of the 161 passengers and crew on board suffered injuries during evacuation92
  • 22 January 2017: 168 people on board a Jet Airways flight operated by a Boeing 737-838 registered VT-JTD from Mumbai had a narrow escape after the tail of the aircraft hit the runway on landing at the Dhaka International airport, prompting the airline to remove the pilots from duty


Jet Airways was expected to begin service to Newark via Brussels in June 2005 In March 2005, the airline submitted an application to the United States Department of Transportation; however, the application was opposed by Nancy Heckerman, CEO of a US registered company Jet Airways Inc, based in Bethesda, Maryland, alleging trademark infringement and connections to terrorist outfit Al Qaeda Jet Airways rebuffed the claims93 Asmin Tariq, a contractor working for the airline as a security agent at Heathrow airport was implicated in the foiled terror plot on 10 August 2006 to blow up several transatlantic airliners belonging to three different US airlines94 Subsequently, the Governments of UK and Singapore inquired security-related information from the Ministry of External Affairs on Jet Airways; clearance was further delayed to fly to the US94 The US State Department gave the go-ahead for the airline to fly to the US on 15 November 200695

In August 2014, two pilots of Jet Airways were suspended after a plane carrying 280 passengers dropped 5,000 feet 1,500 m mid-air en route from Mumbai to Brussels96 In 2016, the airline was implicated in the Gupta family controversy in South Africa when it was alleged by former African National Congress MP Vytjie Mentor that members of the business family had offered her the position of Minister of Public Enterprises, on behalf of President Jacob Zuma, if she agreed to arrange for South African Airlines to drop their India route so that Jet Airways could acquire it instead979899

On 2 December 2016, Jet Airways flight 9W7083 from Bhopal to Mumbai was held up by a large group of passengers headed for a marriage in Mumbai There were allegations from other passengers that the wedding party was politically connected and attempted to coerce the cabin crew to disembark passengers, so that additional members of their party could be accommodated The airline claimed it was a technical glitch in their booking system which led to overbooking100

There are also a number of other incidents of poor service and bad/impolite behaviour by their members of staff, as has been common with most Indian airlines Recently, one Supreme Court lawyer alleged that his elderly mother was harassed by members of staff and she collapsed and suffered a laceration on her chin Among others, a member of staff in-charge at the airport was reported to have told him to go do whatever he could101

See alsoedit

  • List of airlines of India
  • Transport in India


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  34. ^ "Jet Airways and Etihad Airways strategic alliance" Jet Airways Retrieved 25 March 2016 
  35. ^ "SpiceJet slashes domestic airfare for limited period, other airlines may follow" IBNLive 12 January 2013 Retrieved 19 February 2013 
  36. ^ "SpiceJet, IndiGo join Jet Airway's airfare war, offer discounts" The Economic Times 19 February 2013 Retrieved 19 February 2013 
  37. ^ "Jet Airways escalates price war, offers 20 lakh tickets at rock bottom rates" Business Today 20 February 2013 Retrieved 25 March 2016 
  38. ^ "Race on to slash airfares: IndiGo, GoAir follow suit as flyers scramble for discounted Jet tickets" The Economic Times 20 February 2013 Retrieved 20 February 2013 
  39. ^ "Shares of Jet Airways down more than 11% on Etihad deal worries" Hindustan Times 27 February 2013 Retrieved 25 March 2016 
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  41. ^ "Jet Airways returns to profit" The Hindu Chennai, India 2 February 2013 Retrieved 4 February 2013 
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  66. ^ https://ultranews/t-t/31651/jet-airways-inks-codeshare-agreement-aeromexico  Missing or empty |title= help
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  79. ^ a b "First Class" Jet Airways Retrieved 25 March 2016 
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  88. ^ a b c d e f g h "Awards and Recognitions" Jet Airways Retrieved 7 March 2016 
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  97. ^ "'Zuma said it's OK Ntombazana,' says former ANC MP Vytjie Mentor" Times Live 18 March 2016 Retrieved 13 April 2016 
  98. ^ "Vytjie Mentor: I can prove Zuma was with me in the Gupta house" Rand Daily Mail 17 March 2016 Retrieved 10 April 2016 
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  100. ^ "Jet airways apologises for flight delay" Sify 2 December 2016 Retrieved 3 December 2016 
  101. ^ http://wwwndtvcom/delhi-news/man-alleges-his-mother-harassed-by-jet-airways-staff-at-delhi-airport-1690422pfrom=home-lateststories

External linksedit

Media related to Jet Airways at Wikimedia Commons

  • Official website
  • Aviation portal
  • India portal
  • Mumbai portal

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